Privacy policy

1. INTRODUCTION

ProofVision Inc ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, or otherwise interact with our services.

This policy applies to all visitors, customers, and users of our website and services, including both individual consumers (B2C) and business customers (B2B) who purchase our outdoor television products.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

· Create an account on our website

· Place an order for our products

· Sign up for our email newsletter

· Contact our customer service team

· Request a quote (B2B customers)

· Participate in promotions or surveys

The personal information we collect may include:

· Full name

· Email address

· Phone number

· Billing address

· Shipping address

· Company name (for B2B customers)

· Job title (for B2B customers)

· Tax identification or business registration numbers (for B2B customers)

2.2 Payment Information

When you make a purchase, your payment information is collected and processed directly by our third-party payment processors, including Stripe and PayPal. We do not store complete credit card numbers, CVV codes, or other sensitive payment data on our servers. Our payment processors are PCI-DSS compliant and maintain industry-standard security measures to protect your financial information.

We may retain limited payment information such as the last four digits of your card number, card type, and billing address for order verification, fraud prevention, and customer service purposes.

2.3 Account Information

When you create an account on our website, we collect and store:

· Login credentials (email and encrypted password)

· Order history and transaction records

· Saved addresses and payment preferences

· Product wishlists and saved items

· Communication preferences

· For B2B accounts: company information, approved users, credit terms, and bulk order history

2.4 Business Customer Information (B2B)

For our business customers, we collect additional information to facilitate bulk ordering, quote requests, and business account management, including:

· Company name, address, and contact information

· Business type and industry

· Tax exemption certificates and documentation

· Authorized purchasing contacts

· Credit application information

· Purchase order details and approval workflows

· Volume discount and contract pricing agreements

2.5 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

· IP address and approximate geographic location

· Browser type and version

· Operating system

· Device type (desktop, mobile, tablet)

· Pages visited and time spent on each page

· Referring website or source

· Click patterns and navigation paths

· Search queries on our website

2.6 Analytics Data

We use Google Analytics and similar analytics services to collect and analyze information about how visitors use our website. This data helps us understand user behavior, improve our website functionality, and enhance the overall customer experience. Analytics data is collected in aggregate form and does not personally identify individual users. For more information about Google Analytics and how to opt out, please visit: https://tools.google.com/dlpage/gaoptout

2.7 Marketing Preferences

With your explicit opt-in consent, we collect your email address and marketing preferences to send you:

· Promotional offers and discounts

· New product announcements

· Company news and updates

· Seasonal campaigns and special events

· Personalized product recommendations

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at customerservice@proofvision.com.

3. HOW WE USE YOUR INFORMATION

3.1 Order Processing and Fulfillment

We use your personal information to:

· Process and fulfill your orders

· Communicate order confirmations, shipping updates, and delivery notifications

· Handle returns, exchanges, and refunds

· Verify billing and shipping information

· Prevent fraudulent transactions

3.2 Customer Service and Support

We use your information to provide customer support, including:

· Responding to inquiries via email, phone, or live chat

· Troubleshooting product issues and providing technical assistance

· Processing warranty claims

· Following up on customer feedback

· Maintaining records of customer interactions for quality assurance

3.3 Email Marketing

With your opt-in consent, we use your email address to send marketing communications about our products, promotions, and company updates. We partner with email marketing platforms such as Mailchimp to deliver these communications. You can unsubscribe from marketing emails at any time without affecting your ability to receive transactional emails related to your orders.

3.4 Analytics and Website Improvement

We analyze collected data to understand how users interact with our website, identify areas for improvement, optimize website performance, personalize user experiences, and develop new features and services.

3.5 B2B Customer Relationship Management

For business customers, we use collected information to:

· Manage business accounts and authorized users

· Process bulk orders and custom quotes

· Administer credit terms and payment arrangements

· Provide dedicated account management and support

· Communicate about volume discounts and business promotions

· Maintain business relationship records

3.6 Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and that of our customers and the public.

4. THIRD-PARTY SERVICES AND DATA SHARING

We may share your information with third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.1 Payment Processors

We use third-party payment processors including Stripe and PayPal to handle payment transactions securely. These processors have their own privacy policies governing the use of your payment information. We encourage you to review their policies:

Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/us/legalhub/privacy-full

4.2 Shipping and Logistics Partners

We share your name, shipping address, phone number, and email with shipping carriers (such as UPS, FedEx, and freight carriers) to fulfill and deliver your orders. These partners may contact you directly regarding delivery scheduling and updates.

4.3 Marketing Platforms

We use email marketing platforms such as Mailchimp to manage our email communications. When you subscribe to our newsletter, your email address and preferences are stored on these platforms. These services maintain their own privacy policies and security measures.

4.4 Customer Support Tools

We use third-party live chat and customer support platforms to provide real-time assistance to our customers. Information shared during support interactions may be stored on these platforms to maintain support history and improve service quality.

4.5 Analytics Providers

We use Google Analytics to collect and analyze website usage data. Google may use this data in accordance with their privacy policy (https://policies.google.com/privacy). We have implemented data anonymization features where available to protect your privacy.

4.6 Advertising Networks

We may share information with advertising networks (such as Google Ads and Meta/Facebook) to deliver targeted advertisements and measure campaign effectiveness. These networks may use cookies and similar technologies to track your activity across websites. You can opt out of personalized advertising through the Digital Advertising Alliance (https://optout.aboutads.info/) or Network Advertising Initiative (https://optout.networkadvertising.org/).

4.7 Other Disclosures

We may also disclose your information:

· To comply with legal obligations, court orders, or government requests

· To protect and defend our rights, property, or safety

· To prevent fraud or other illegal activities

· In connection with a merger, acquisition, or sale of assets (you will be notified of any such change)

· With your consent or at your direction

We do not sell your personal information to third parties for their own marketing purposes.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

· SSL/TLS encryption for all data transmitted between your browser and our servers

· Encryption of sensitive data at rest

· Secure password hashing and storage

· Regular security assessments and vulnerability testing

· Access controls limiting employee access to personal information on a need-to-know basis

· Employee training on data protection and privacy

· Secure data backup and disaster recovery procedures

· Monitoring for suspicious activity and unauthorized access attempts

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections and promptly addressing any security incidents.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

6.1 Access

You have the right to request access to the personal information we hold about you. You can view much of this information by logging into your account. For additional information, please contact us.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your account information directly through your account settings, or contact us for assistance.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions. We may retain certain information as required by law or for legitimate business purposes (such as maintaining transaction records for tax and accounting purposes).

6.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Opt-Out of Marketing

You can opt out of marketing communications at any time by:

· Clicking the "unsubscribe" link in any marketing email

· Updating your communication preferences in your account settings

· Contacting us at customerservice@proofvision.com

6.6 Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please see our Cookies Policy for more information.

To exercise any of these rights, please contact us at customerservice@proofvision.com. We will respond to your request within 45 days, as required by applicable law.

7. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.1 Right to Know

You have the right to know what personal information we collect, use, disclose, and sell. The categories of personal information we collect are described in Section 2 of this policy.

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions provided by law.

7.3 Right to Correct

You have the right to request correction of inaccurate personal information.

7.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information in the traditional sense. However, certain sharing of information with advertising partners may constitute a "sale" or "sharing" under California law. You have the right to opt out of such activities by contacting us or adjusting your cookie preferences.

7.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit the use and disclosure of sensitive personal information to purposes necessary for performing services or providing goods.

7.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercise your privacy rights.

7.7 Authorized Agent

You may designate an authorized agent to submit requests on your behalf. We may require verification of your identity and the agent's authority before processing such requests.

7.8 How to Submit a Request

To exercise your California privacy rights, please contact us at:

Email: customerservice@proofvision.com

Mail: ProofVision Inc, 3911 Concord Pike, Wilmington, Delaware 19803, USA

We will verify your identity before processing your request. We may ask you to provide additional information to verify your identity, such as confirming information associated with your account.

8. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at customerservice@proofvision.com so that we can take appropriate action.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

· The duration of our relationship with you

· Legal obligations requiring data retention (e.g., tax records)

· Statute of limitations for potential legal claims

· Business needs for data analysis and improvement

· Your requests for data deletion

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

10. INTERNATIONAL USERS

Our website and services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website and services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by:

· Posting the updated policy on our website with a new effective date

· Sending an email notification to registered users (for significant changes)

· Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ProofVision Inc

3911 Concord Pike

Wilmington, Delaware 19803 USA